Terms & Conditions

1. About our service

Haramain Services acts on your behalf. When you place an order, you are asking us to carry out a gift distribution, a sacrifice, or a Badal in the holy cities. We are not selling you goods to be posted to your address — nothing is shipped to you.

What you receive in return is confirmation, including photographic proof, that the act has been completed in your name or in the name of the person you specified.

2. Orders and payment

All orders must be paid in full before any gift, service or distribution is carried out.

Currency. All prices are set and charged in Saudi Riyal (SAR). The currency switcher on this website shows approximate conversions for your convenience only. Your payment will be taken in SAR, and your bank or card issuer may apply its own exchange rate and fees, which are outside our control.

VAT. Where Value Added Tax at 15% applies to a product, it is shown clearly on the product page, in your cart and at checkout before you pay. The total you approve at checkout is the total you will be charged.

An order is only confirmed once payment has cleared and you have received an order confirmation email from us.

3. Delivery and completion

How and when each service is carried out — including the days on which sacrifices are performed — is set out in full in our Delivery & Distribution Policy.

4. Cancellations and refunds

Because we act on your order promptly, our cancellation windows are short and in some cases only minutes long. The full terms, including when a refund is and is not possible, are set out in our Refund & Cancellation Policy. Please read it before ordering.

5. The nature of the acts we perform

Our services are acts of worship and charity. We carry them out with sincerity and in accordance with Islamic guidelines, and we take that responsibility seriously.

However, it remains your responsibility to satisfy yourself that the service you have chosen is appropriate for your situation and consistent with the school of thought you follow. If you are unsure whether a Dam is owed, whether a Badal is valid in your circumstances, or which sacrifice applies to you, we encourage you to consult a scholar you trust before ordering. We are glad to explain what we do, but we do not issue religious rulings.

6. Information you provide

Please make sure the details you give us are accurate — particularly the name of the person on whose behalf an order is placed, your chosen city, and your contact details. We carry out orders based on the information supplied, and we cannot undo an act that has already been performed because of a detail entered incorrectly.

7. Proof of completion

We provide photographic proof of completion. For large batch distributions, proof may be supplied as images of the batch rather than of each individual item. This is normal practice and keeps costs low so that more of your contribution reaches the people it is intended for.

8. Your account

If you create an account, you are responsible for keeping your password secure and for activity carried out under your login. Please tell us promptly if you believe your account has been accessed by someone else.

9. Availability and changes

We may add, change or withdraw services, and adjust prices, at any time. Any change will not affect an order that has already been confirmed and paid for.

Access to the holy cities is governed by the Saudi authorities, and their requirements may affect what we are able to carry out and when. Where this affects your order, we will tell you and offer you the options set out in our Refund Policy.

10. Limitation of liability

We will always do our best to carry out your order faithfully and on time. Where we are at fault, we will put it right by repeating the service or refunding you, as set out in our Refund Policy.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including restrictions imposed by the authorities, crowd conditions during Hajj, Umrah and Ramadan seasons, supply shortages, or disruption to payment or communication services. Our liability in respect of any order is limited to the amount you paid for it.

11. Intellectual property

The text, images, design and content of this website belong to Haramain Services and may not be copied or reproduced without our permission.

12. Privacy

We respect your privacy. Your personal information is used to process your order, to keep you informed about it, and to send you the newsletter if you have subscribed. We do not sell your information to third parties.

Payment details are handled by our payment provider and are not stored on our systems. You may ask us at any time to remove your details or unsubscribe you from our emails.

13. Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page at the moment you place your order. The date at the top of this page shows when it was last revised.

14. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Nothing here affects any rights you may have under the consumer protection laws of your own country of residence.

15. Contact us

If anything here is unclear, please ask before you order. Email info@haramainservices.com or use our contact form. We aim to reply within 7 working days.