Refund & Cancellation Policy

We would rather resolve a concern than keep money that does not sit well with you. At the same time, our services are carried out quickly — often within minutes — and cannot be undone once performed. Please read the cancellation windows below carefully before ordering.

Cancellation windows

Because every order is acted upon straight away, our cancellation windows are short. This is not a commercial choice — it is a consequence of carrying out your intention promptly.

Service	You may cancel
Gift distribution	Within 1 hour of placing your order
Sadaqah Zabiha	Within 1 hour of placing your order
Dum / Kaffarah Zabiha	Within 15 minutes of placing your order
Eid ul Adha Qurbani	Up to 3 days before the first day of Eid
Hajj Zabiha (Hady)	Up to 3 days before the appointed day
Umrah Badal / Hajj Badal	Within 1 hour, and only before a volunteer has been assigned

Why Dum is only 15 minutes. A Dam is usually needed urgently, so we act on it immediately. By the time most cancellations would arrive, the sacrifice has already been performed.

Why Qurbani and Hajj Zabiha close 3 days early. Animals are reserved with our suppliers in advance of Eid and the Hajj days. Once that reservation is made it cannot be released, and supply across Makkah is under extreme pressure during this period. Orders placed within 3 days of Eid or of the appointed Hajj day cannot be cancelled at all, as they are booked directly against reserved stock.

When we cannot refund

Once a sacrifice has been performed, a gift distributed, or a Badal begun, the act cannot be reversed and no refund is possible. This is not a commercial position — it reflects the nature of the act itself, which has already been carried out in your name.

Where something goes wrong

If we are unable to carry out your order as described, we will contact you and offer:

A full refund, or
To carry out the service at the next available opportunity, or
To apply your contribution to an equivalent service of your choosing

The choice is yours. We will not reallocate your contribution without asking you first.

If you are not satisfied

If a service was not carried out as described, contact us within 3 days of receiving your confirmation and we will investigate. Where we find we were at fault, we will put it right — by repeating the service or refunding you in full.

We ask for prompt contact because distribution records and photographic evidence are gathered in batches, and enquiries raised quickly can be checked far more thoroughly.

How refunds are made

Refunds are issued to the original payment method. We cannot refund to a different card or account.
Approved refunds are processed within 7 working days, though your bank may take a few days more to show it.
Where your bank or payment provider has charged a non-recoverable transaction fee, that amount may be deducted. We will tell you before processing if this applies.
VAT charged on an order is refunded along with it.

How to request a cancellation or refund

Email info@haramainservices.com with:

Your order number
The email address used to place the order
Whether you are asking to cancel, or reporting a problem

Given the short cancellation windows, please email immediately if you wish to cancel — and mark the subject line “URGENT CANCELLATION” so we see it first.

Duplicate or mistaken orders

If you have paid twice for the same order, or entered an amount you did not intend, contact us as soon as you notice. Where the service has not yet been carried out, we will refund the difference in full.

Your statutory rights

Nothing in this policy affects any rights you have under the consumer protection laws that apply in your country of residence.

System Upgrade in Progress